A major UK life and pensions consolidator, ReAssure have worked hard to develop their digital proposition for a number of years. Always focussed on delivering excellent customer service, the acquisition of nearly one million policies from a leading UK provider offered the opportunity to further enhance this proposition through the introduction of a secure online portal.
ReAssure are experts in administration and data; however, they needed a digital partner to help create a customer portal to match that expertise.
Following some initial exploratory work, we set up a core team to work with key stakeholders at ReAssure to form a truly agile project team. As a team, we were able to help ReAssure with branding, user experience, design, API development, front-end development and customer testing, to help deliver an exceptional customer portal.
The end result is a good looking modern portal with a slick and efficient customer onboarding experience. All Core MVP functionality was delivered first, creating a great experience for the initial target population. Further development is ongoing, adding enhanced features such as self-service functionality.
